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"I really liked the interaction, the broad structure of the content and the case studies."
- S. Buckley, Facility Manager, RACV
" This inspired me to put into practice all that I learnt over the last three days. Fantastic course."
- A. Palmer, IT Customer Assistance Team Leader, Lexmark Int P/L
"The instructor was perceptive, warm, encouraging, intelligent and inspiring."
A. Allison, General Manager Strategic and Financial Management,DAIS
"I really liked the practical application and examples, reference material and the engaging style of the presenter."
- C. Flemming, ADSPC, Defence Science and Technology Organisation
"This course was "down to earth", informative and non-threatening."
- M. Drew, Claims Manager, Wyatt Gallagher Bassett
"The course structure and knowledge of the instructor led me to rate this course as excellent."
- A. Triegaardt, Facility Manager, Royal Automotive Club of Victoria
FRESH FROM OUR BLOG

Being a "Change Agent by Default"
by Janet Leung

Office Professionals are “Change Agents by Default”. Once the strategic aspects of change (whether procedural or structural) have been checked off at the executive level and implementation delegated, management is often left with the operational realities of dealing with the repercussions.

Here lies the challenge, when a process or system is changed, it doesn’t argue back or give attitude - it is the people who have been working with these old systems that either adapt early or resist change. Resisters need to be managed and re-assured as early as possible. Done effectively, the process and dynamics of change will be smoother and the desired results more sustainable in the long term.